Privacy Policy
Last updated: 3/8/2026. This page is maintained by HOPE Systems to describe how we collect, use and protect the data of customers using our repair service in Ahmedabad.
Information we collect
- Contact information: name, phone, WhatsApp number, email, address (for pickup/drop) — only what you provide.
- Device information: make, model, serial number, reported issue — required for diagnosis and warranty.
- Payment information: we don't store card data. Digital payments are processed by third-party gateways (UPI/Razorpay).
- Website analytics: anonymous aggregate visit data via Google Analytics and Google Search Console.
How we use it
- To diagnose, quote and complete your repair.
- To keep you informed via SMS/WhatsApp of repair status and pickup.
- To honour your 90-day warranty (we retain invoice + device serial for 12 months).
- To send occasional service reminders or offers — you can opt out any time by replying STOP.
Data on your device
When you hand us a device for repair, we ask you to back up your data first. We do not read, copy or share any personal files on your device without written authorisation (only exception: data-recovery jobs, which are governed by a separate signed authorisation form).
Third parties
We do not sell your data. We share it only when strictly required — with our clean-room data recovery partner (for physical HDD/SSD recovery), or under Indian legal process.
Your rights
You can request access, correction, or deletion of your data at any time by emailing hopesystems@divyamshah.in. We respond within 7 days.